Question 1

Why Misfit Pilates?

Accepted Answer

We dare to do things differently. At Misfit, we empower you to embrace your fully organic self, which means no more pretense. Need to scream when your abs start trembling? Scream! Need to curse out the instructor after they order eight more reps? Go for it. Need to simply take in the energy of the room and just focus on you and all your body can do? The space is yours. Whichever category you fit into on any given day, our studio is here to give you a place to be you.

Question 2

Where are you located?

Accepted Answer

Our studio is nestled in the beautiful Wood Ranch community in west Simi Valley, minutes from nearby Thousand Oaks, Newbury Park, Camarillo, and Westlake Village.

You’ll find us in Wood Ranch Center, right next door to Pretty As You Please. Come in and say hey!

Our address is:
543 E Country Club Dr Suite E
Simi Valley, CA 93065

Question 3

What are your prices?

Accepted Answer

Click here (https://www.misfitpilates.com/pricing)to view pricing of everything the studio has to offer.

Question 4

What’s the equipment sitch?

Accepted Answer

We LOVE our equipment, and honestly, you will too. All of it is custom made by Balanced Body® in Sacramento. Our reformers feature Infinity bars and are designed to accommodate all types of bodies.

For our private clients, we offer even more options to elevate your practice! Experience the Cadillac (not the car 😂), Exo Chair, and Ladder Barrel—each providing a unique and elite Pilates experience tailored just for you!

Question 5

Balanced Body®? What’s that?

Accepted Answer

Oh, you know, only the global leader in Pilates equipment and education. Seriously though, Balanced Body® was the first to substantially innovate Joseph Pilates’ equipment, and today they hold dozens of US and foreign patents. Call us impressed.

See https://www.pilates.com/ (https://www.pilates.com/)for more info.

Question 6

Do you offer group classes?

Accepted Answer

We are proud to bring you Group Reformer Classes! Check out the packages and memberships available here.(https://www.misfitpilates.com/pricing) Ready to schedule your first session? Click here. (https://www.misfitpilates.com/schedule)

Question 7

What’s the difference between a package and a membership?

Accepted Answer

Packages are a one time charge, they expire 6 months from the date of purchase. Packages offer a lower level of commitment compared to memberships, making it a good choice for those with irregular schedules.

Memberships are a recurring charge (every 28 days). Check out FAQ #8 right below, for more details on memberships. Check out FAQ #9 below for all the perks associated with the different tiers. You're not going to want to miss out on these perks!

Question 8

I want a membership! Anything I should keep in mind?

Accepted Answer

*Auto charged every 28 days
*Classes do not roll over month to month
*12 month commitment
*2 billing cycles' notice required in order to cancel even if the 12 month commitment has been met
*Any classes above your membership allotment for the month can be bought at your membership price

Question 9

Membership perks sound awesome! Tell me more!

Accepted Answer

Rebel Core Crew (4 classes/month)
*Ideal for those getting started or balancing busy schedules
*Discounted classes over monthly cap

Bougie Badass Pass (8 classes/month)
*One complimentary guest pass per month
*One free late cancel per month
*Discounted classes over monthly cap
*25% off studio merchandise

Renegade Sweat Collective (12 classes/month)
*One complimentary guest pass per month
*Two free late cancels per month
*Discounted classes over monthly cap
*25% off studio merchandise
*Exclusive access to workshops

Question 10

I just want a class package! Anything I should know?

Accepted Answer

*Intro offer is one per client
*Packages expire 6 months from date of purchase
*Cannot be shared
*Late cancel fees apply BUT if you're a member, your late cancel charges could be waived! Check out FAQ #9 for perk details

Question 11

What are your cancellation and no-show policies?

Accepted Answer

We wanna be straight with y’all: we enforce a strict, 24-hour cancellation policy. If you need to cancel, you must inform the studio a minimum of 24 hours prior to your start time. We charge a late cancel fee of $15 AND forfeiture of your session. This policy applies to both group sessions and and private sessions. No Shows will result in a $25 No Show Fee AND forfeiture of the class session.

BUT WAIT!

If you're a member, your late cancel charges might be waived - check out FAQ #9 for perk details.

Question 12

How does the waitlist work?

Accepted Answer

*Add your name to the waitlist if a class is full. 
*Adding yourself to the waitlist does not guarantee a spot.
*If a space opens, you’ll be  notified by text (up to 2 hours before class).
*You have 15 Minutes to respond to the text, failure to do so will NOT book you into the class, you will remain on the waitlist
*You will receive a confirmation via text if you have been booked into the class
*Cancellations within 24 hrs = $15 fee + loss of session (some memberships include free late cancels).
*No Shows within 24 hrs = $25 fee + loss of session (no exceptions on no shows).
*If being added pushes you over your monthly limit, you’ll be charged the member drop-in rate.
*Only join the waitlist if you can ACTUALLY attend — cancel ASAP if not.

Question 13

And your refund policy?

Accepted Answer

Refunds are at the discretion of the studio owner. For specific questions, feel free to give us a call!

Question 14

What if I have an injury or medical condition?

Accepted Answer

Pilates can be adapted to accommodate injuries or medical conditions, but it's essential to consult with your healthcare provider and inform your instructor about any limitations or concerns before starting a class. If cleared by your medical provider, you must inform the instructor of your contraindications prior to beginning your workout. Our instructors can provide modifications and guidance to ensure a safe and effective session.

And remember the words of Joseph Pilates: “Movement heals!”

Question 15

When will I see results?

Accepted Answer

According to Mr. Pilates himself, “In 10 sessions you’ll feel the difference, in 20 you’ll see the difference, and in 30 you’ll have a new body.” Take that with a scoop of collagen, since not all bodies are the same, and results can manifest differently for the individual. But the benefits of sticking with it can range widely from physical, physiological, mental, emotional, and more.

Question 16

What are your Terms & Conditions?

Accepted Answer

TERMS & CONDITIONS HIGHLIGHTS (PLEASE READ)

24-Hour Cancellation Policy (Classes & Private Sessions):
All class bookings require at least 24 hours’ notice to cancel. Canceling within 24 hours of class start time results in loss of the class or session + a $15 late cancel fee. No exceptions.

No-Shows (Classes & Private Sessions):
If you book a class or private session and do not attend, you will lose the class or session and be charged a $25 no-show fee.

Guest Bookings:
When you bring a guest, all late cancel and no-show policies apply to them. However, you (the member) will be charged the $15 late cancel fee or $25 no-show fee on their behalf. Please be sure your guest can attend before booking them into class.

Class Package Expiration:
Intro packages, single classes, and 20-class packs expire 6 months from the date of purchase. Use them or lose them.

Membership Terms:
Memberships are a 12-month commitment. Classes do not roll over month to month. Use them or lose them. To cancel your contract, you must inform us 60 days prior, we require 2 billing cycles before you can cancel your membership, even if the 12 month commitment has been met.

Important:
The remainder of this agreement repeats and expands on these terms as required by our legal counsel. Please continue reading carefully before signing.

These terms and conditions shall apply until changed, for all members, package holders, and any type
of guests of Misfit Pilates LLC (the “Studio”) . A copy of the terms and conditions are available at
www.misfitpilates.com.

• This is a 12 month contract; All membership types shall be paid upfront unless otherwise noted (not buying a membership today? Some of the terms below also apply to package holders, please read on!)
• Package members are also members who have pre-bought a set number of classes
• There is a strict no refund policy
• Unless you have purchased a package, all memberships are auto-reoccurring, your credit card
will be charged on the same bill date every month
• Termination of all memberships requires 2 billing cycles to request cancellation. Please email us at brenda@misfitpilates.com to request cancellation of your membership. Please note that while on a 12-month contract, early termination is not guaranteed and is subject to approval at the studio’s discretion.
• Termination: We reserve the right to terminate or refuse to renew your membership for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history or failure to comply with any rules, policies, or modifications to rules or policies during your membership term. We reserve the right to collect at any time any delinquent or outstanding balance(s) that has not been paid including for any services or products provided or monthly
payments owed. For purposes of identification and billing, you agree to provide us with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify us promptly of any changes in your information, including any changes to your method of payment.
• The Studio reserves the right to change membership pricing. Changes to memberships will be given at least 14 days in advance.
• Payment for Membership –Monthly or reoccurring memberships will auto-renew monthly, by signing this agreement, you’re authorizing your credit card to be charged on a monthly basis which will be every 28 days.
• The agreement between the Studio and the individual starts at first payment.
• Classes do not rollover from month to month, any classes not used by a member’s next billing cycle will be forfeited

CLASS/APPOINTMENT CANCELLATION POLICY
Scheduled classes/appointments may be cancelled with 24 hours’ notice to the Studio from the member, package holder, guest. If notice of cancellation for a scheduled class is not received within 24 hours prior to a scheduled class, the client agrees to pay $15 as a late cancel fee, and that credit for that class will be deemed forfeited. No-Shows are an automatic $25 fee.  For package holders: If you are unable to make it to a class, please cancel at least 24 hours prior to avoid a penalty. This allows us to fill that spot with someone off the waitlist.

To be clear:
If you no-show you will face the following penalties:
• Loss of the scheduled class
• $25 charge
If you late cancel you will face the following penalties:
• Loss of the scheduled class
• $15 charge

REFUND POLICY
As a member, package holder, guest, you hereby acknowledge that there are no refunds. Payments are nonrefundable and there are no credits for partially used periods or packages.

IMAGE USE
You understand that while on the Studio premises, your image may be used or shown on the Studio’s website or social media outlets (Facebook, Instagram, etc.), and that by entering the premises you consent to the use of these images. You acknowledge that the Studio also may be under audio/video surveillance for security and training purposes.

SMS TERMS & CONDITIONS
By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from the Studio regarding your scheduled visits, service updates, offers, and other important notifications. Consent is not required to make any purchase from us. Message frequency may vary, but you can generally expect to receive between 1 to 2 messages per week, depending on how often you attend classes. Your consent to receive automated texts is entirely voluntary. You may opt out at any time and to stop receiving messages, reply “STOP,” to any SMS message from us. “Mobile information will not be shared with third parties/affiliates for marketing/promotional
purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

CONSUMER RIGHT TO CANCELLATION:
If by reason of death or disability, you are unable to receive all of the services for which you contracted under this Agreement, you and your estate shall be relieved from the obligation of making payment for services other than those received prior to your death or the onset of your disability. If you prepaid any sum for services, so much of the sum as is allocable to services not taken prior to your death or disability shall be promptly refunded to you or your representative.

OTHER STUDIO TERMS & CONDITIONS
• Please arrive 5-10 minutes before class, if you’re more than 5 minutes late, your reformer maybe given to the next person on the waitlist.
• If you’re sick, please cancel your class online if within 24 hour cancellation window to avoid late charge.
• Those under 18 require prior approval by management and if allowed, that a membership agreement must be signed by parent or guardian.
• You must wear sticky socks for all Studio classes as a measure of safety, if you do not have a pair, you may purchase a pair in the studio for $10.
• Phone use in the studio is strictly prohibited, if you must take a call, step outside, remember this is your time and your fellow misfits appreciate the consideration of their time.
• In order to keep the Studio clean and safe for all clients, please wipe down all equipment after class.
• We do not have lockers available onsite; but we do have individual storage bins for you to keep your belongings. It is your responsibility to make sure that all belongings are kept
safely. We cannot be held liable for the loss or damage of your belongings in the Studio.
• Remember to remove all belongings from your vehicle. We are not liable any damage or theft to your vehicle.
• All members and clients are expected to act respectful to instructors, employees, and other members. Anyone who if not respectful will be asked to leave class, and if inappropriate behavior continues, their membership maybe terminated without refund for remaining classes in the month. Examples of inappropriate behavior include, but are not limited to harassing others in the building (verbally and physically), purposely damaging the equipment in the studio, and use of illegal drugs.

The Studio has the right to review, amend and update the above as well as any Terms and Conditions/Privacy Policy. All changes will be updated on the website: www. misfitpilates.com Any questions or concerns, please do not hesitate to email us at misfitpilates805@gmail.com.

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